This situation may persist until 30 May 2025 and is due to an administrative error between BT and Sky Business Broadband
Due to 'procedures' we have been told that there is nothing they can do even though the line was initially installed at the wrong address, eventually moved after several days (without phone or broadband) and then disconnected a few days later, without checking with us first.
Whilst I am unable to lay the blame definitively at any company's door, I would urge all reading this to take us an example and plan accordingly if you are planning to move your phone due to the digital switchover.
We are literally helpless to rectify this situation....